Seller's Comments and Description:
Opportunity: This investment opportunity is a proprietary-custom Speech Analytics Software (Patented) Solution (advanced speech analytics business tool) that filters customer interactions and provides companies with actionable intelligence about their business, customers and market, instantly producing key customer data and predicts critical business threats.
(The owner of this company had this software created/designed for the sole purpose of selling the Software/Product to a strategic Buyer. The Software/Product has a few customers primarily to prove and test the Software/Product in the market place. The ideal buyer must have existing and strong marketing and distribution channels to be able make this software product very successful in the marketplace. The revenue and cashflow (EBIDTA) provided are future projections)
Vast amounts of business intelligence are going unutilized every day. The Company has developed speech analytics software to gather and organize vital information from customer interactions and quickly reveal developing opportunities and threats. The Company also anticipates providing professional services to their customers in the areas data mining, analytics, and custom development of business intelligence solutions.
The Software: The Company’s solution is currently cloud based or on-premise software solution deployable across the vast majority of hardware and software environments found in contact centers. The software searches for new audio each minute and then utilizes a phonetic engine to decompose these audio files into a series of phonemes that are then structured for efficient search and reporting. There is no user intervention required; the software runs continuously and processes the audio immediately upon call completion. Users can perform unlimited ad-hoc or pre-defined phrase searches, playback results, and organize results in files and folders from a single screen in the user interface. Reporting capability and dashboard feat